Guests will have 24 hours from the time of booking to cancel their reservation and receive a 100% refund of the total booking cost.
For cancellations made more than 30 days before the check-in date, guests will receive an 80% refund of the total booking cost.
For cancellations between 30 and 14 days before the check-in date, guests will receive a 50% refund of the total booking cost.
No refunds will only be issued for cancellations within 14 days of check-in.
If guests need to cancel their reservation, they must do so in writing via email to support (at) brokenbow.com.
Exceptions to the cancellation policy can be made for extenuating circumstances such as severe weather, natural disasters, or other unforeseeable events.
At brokenbow.com, we strive for customer support providing an extraordinary vacation experience. If you are canceling because of any urgent situation, we will always be happy to reschedule your reservation for the future available dates on the same or other available properties.